2018 Satisfaction survey

As part of our customer feedback policy, we conduct a detailed annual survey to find out if you are happy with our services and hear more about your expectations. We value your opinion.

This survey was conducted between November and December 2018 by an external service provider among a sample group of 750 customers.

Customer Relations Department
We're always there for you

86%* of customers were satisfied with Dalkia Services in 2018


customers surveyed

Thank you for taking the time again this year to reply to our annual satisfaction survey, which is vital to ensuring we continue to rise to your expectations.

We remain committed to enabling you to reach new heights by leveraging the technical expertise we have acquired over the past 80 years and concentrating on outstanding customer care.

Your feedback will help us ensure continuous improvement. We will be sure to work with our teams to address any shortcomings.

Your positive comments and encouragement are also a sign of trust and recognition that we will be sure to pass on to all involved.

*Survey conducted between November and December 2018 by an independent service provider among a sample group of 759 customers.

Full details of scores for 2018 :


Overall satisfaction


Satisfied customers

Customer relations


Quality of customer relations


Quality of information


Quality of contractual relations

Services & expertise


Quality of tech support in the event of problems


Quality of invoices


Dalkia'a attention to safety


Quality of service and expertise


Quality of invoices


Value for money


Recommendation to others


Contract renewal

How hard is to get a response from Dalkia ?

Our scope for improvement

  • Complaint management
  • General and contractual information