Satisfaction surveys

As part of our customer feedback policy, we conduct a detailed annual survey to find out if you are happy with our services and hear more about your expectations. We value your opinion. The 2015 survey was conducted between November and December 2015 by an external service provider among a sample group of 700 customers.

Customer Relations Department
We're always there for you

679

customers surveyed

Overall score

7.50/10
2016
2016
7.40/10
2015
2015

Services

Quality of information

7.50/10
2016
2016
7.10/10
2015
2015

Value for money

7.50/10
2016
2016
7/10
2015
2015

Quality of invoices

7.70/10
2016
2016
6.90/10
2015
2015

Skills

Quality of service and expertise

7.80/10
2016
2016
7.50/10
2015
2015

Quality of call-outs

8.20/10
2016
2016
7.80/10
2015
2015

Customer relations

Complaint management

7.10/10
2016
2016
6.20/10
2015
2015

Relations with Dalkia contacts

8.10/10
2016
2016
7.80/10
2015
2015

Quality of contractual information

7.70/10
2016
2016
7.50/10
2015
2015

Recommendation

87%
2016
2016
80%
2015
2015

Our scope for improvement

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