2017 Satisfaction survey

As part of our customer feedback policy, we conduct a detailed annual survey to find out if you are happy with our services and hear more about your expectations. We value your opinion.

This survey was conducted between November and December 2017 by an external service provider among a sample group of 719 customers.

Customer Relations Department
We're always there for you

86%* of customers were satisfied with Dalkia Services in 2017

719

customers surveyed

Thank you for taking the time again this year to reply to our annual satisfaction survey, which is vital to ensuring we continue to rise to your expectations.

We remain committed to enabling you to reach new heights by leveraging the technical expertise we have acquired over the past 80 years and concentrating on outstanding customer care.

Your feedback will help us ensure continuous improvement. We will be sure to work with our teams to address any shortcomings.

Your positive comments and encouragement are also a sign of trust and recognition that we will be sure to pass on to all involved.

*Survey conducted between November and December 2017 by an independent service provider among a sample group of 719 customers.

Full details of scores for 2017:

7.5/10

Overall satisfaction

86%

Satisfied customers

Customer relations

8.2/10

Quality of customer relations

7.4/10

Quality of information

7.5/10

Quality of contractual relations

Services & expertise

8/10

Quality of tech support in the event of problems

6.8/10

Quality of invoices

8.4/10

Dalkia'a attention to safety

7.8/10

Quality of service and expertise

7.7/10

Quality of invoices

7.3/10

Value for money

7.9/10

Recommendation to others

7.8/10

Contract renewal

How hard is to get a response from Dalkia ?

Our scope for improvement

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