Our answers to your most frequently asked questions

Does Dalkia comply with the GDPR?

Yes, Dalkia (EDF Group) complies with all aspects of the EU General Data Protection Regulation (GDPR) on the protection of natural persons. These safeguards are part of our ongoing commitment to ensure transparency in the way we use and protect your personal data. In this respect, you are empowered to exercise your right to shield your privacy and personal data.

If you have a question regarding your personal data

What information can I find on my bill?

At Dalkia, we believe bills are not just for financial matters: they are a means of providing technical and administrative feedback. Your bill includes comprehensive information explaining how we calculate the amounts invoiced. Examples include market benchmarks, clarification of any changes, meter readings, etc. We give you all the data you need in a spirit of full transparency. We also provide three resources to clearly explain the different items. If you would like any further information, feel free to reach out to your local representative (whose contact details are shown on your bill) or send us your inquiry using the online form.

What is Dalkia's policy on diversity?

Dalkia is committed to upholding equal opportunity and preventing discrimination. We focus on four key areas:

  • Improving skills through work-study programmes
  • Increasing the number of women in our workforce
  • Expanding the number of initiatives for people with disabilities
  • Supporting career development for senior employees