Account Manager

Votre poste de chargé(e) d’affaires

  • Review customer needs and suggest ways to improve contract conditions.
  • Manage customer relations and assist the operations team in implementing the contract.
  • Implement loyalty, enhancement and renegotiation initiatives for contracts in line with sales targets.
  • Conduct sales negotiations and draw up proposals.
  • Ensure customer satisfaction and manage the action plan based on the satisfaction survey.

Your profile

If you are a business school graduate with five years of higher education (BAC+5) and are creative, innovative and committed, this is the job for you!

Your career with Dalkia

We offer a wide range of opportunities to develop your career :

  • In the same sector: e.g. branch manager or development project manager.
  • In another sector (through tailored support): e.g. operations manager or design engineer.

Philippe, responsable d’unité opérationnelle Philippe est ingénieur.

Il entre chez Dalkia en 2004 en tant que commercial, fonction qu’il exerce pendant six ans. Depuis 2012, il est responsable d’une unité opérationnelle et gère une équipe de 40 personnes. Ce poste managérial requiert des compétences techniques et financières mais ce que Philippe apprécie avant tout, c’est la forte dimension relationnelle de son métier.